Why and How to Fix Media player Not Playing Sound on Windows 11/10

By Caroline Wilson Jun 25, 2024 Fix Video

Media playback issues are not uncommon on Windows 10 and 11, and one of the most frustrating problems users’ encounters is when their media player fails to produce any sound. This article explains the reasons for Windows Media Player not playing sound and provides practical solutions to help you get your audio back on track.

Media Player Not Playing Sound
Part 1. Why Media Player Not Playing Sound on Windows 10/11 [Solutions Included]
Part 2. FAQs

Part 1. Why Media Player Not Playing Sound on Windows 10/11 [Solutions Included]

Why is video playing but no audio on Windows Media Player?

The reason for Media Player not playing sound on Windows 11 or Windows 10 are various. Check the detailed explanation of the common causes and corresponding solutions here.

1. Compatibility with Audio Formats

Cause: Some media files may employ audio formats that your Windows Media Player does not support.

Solution 1: Try various media files compatible, and convert the video into the Windows Media Player supported formats.

Windows Media Player Supported Formats
Video Formats Windows Media Video (WMV)
AVI (Audio Video Interleave)
MPEG (Moving Picture Experts Group)
ASF (Advanced Systems Format)
MOV (QuickTime Movie)
Audio Formats Windows Media Audio (WMA)
MP3 (MPEG Audio Layer III)
WAV (Waveform Audio Format)
AAC (Advanced Audio Coding)
AIFF (Audio Interchange File Format)

ArkThinker Video Converter Ultimate is one of the video and audio converter for Windows Media Player. It supports video and audio in over 1000 formats including WMV, AVI, MP3, WAV, AAC, and more. Moreover, its built-in various editing tools make your footage more attractive. AI-powered technology lets you upscale and enhance video quality in 4 ways.

ArkThinker Video Converter Ultimate
  • Convert video and audio in over 1000 formats.
  • Batch conversion to save your time greatly.
  • Over 20 tools to edit vides like a pro.
  • Upscale video quality from SD to HD, even 4K
Step 1

Download, install, and open the video converter on your Windows or Mac computer.

Step 2

You can click Add Files to import a or multiple videos on the main interface.

Add Media File

Then, click the pull-down menu next to Convert All to to select the output format for Windows Media Player supports.

Profile Menu
Step 3

Click the Convert All button to start the video conversion process.

Convert All

After that, you can play the video file on Windows Media Player to see if the problem solved or not.

Solution 2: Try a different media player that supports a variety of audio formats.

2. Audio Device Issues

Cause: The issue could be caused by your audio devices or drivers. Sound playback might be hampered by outdated or corrupted drivers.

Solution: You may update your audio drivers using Device Manager or by going to the manufacturer's website for your sound card or motherboard.

3. Media Player Corrupted

Cause: The media player application may be corrupted or malfunctioning.

Solution: Uninstall and then reinstall the media player. This can aid in the resolution of any issues with the program itself.

Uninstall Reinstall Windows Media Player

4. Volume and Mute Configuring or No Audio

Cause: It is possible that the volume is muted or set too low. Or there is not audio track in the video file.

Solution: Check the volume settings in the system tray by clicking on the speaker icon. Check that the volume is not muffled and adjust the slider to change the audio volume. Besides, for the video file lacking in an audio track, you should add the audio to a video file.

Again, ArkThinker Video Converter Ultimate still assists.

Step 1

Download, install, and open this program on your computer.

Step 2

Click the Add Files button, or drag and drop the video file or files into this software. Click the drop-down option of the Audio Track under a video file. Select the Add Audio Track option to import the background audio track into this video file.

Add Audio Track VCU
Step 3

Once the settings are done, set the output location and click the Convert All to button to start saving the video file with the background audio.

Convert All

5. Audio Services

Cause: Problems with Windows Audio services can prevent appropriate sound playback.

Solution: Restart the Windows Audio service by pressing Win + R, typing services.msc, searching for Windows Audio, right-clicking, and selecting Restart.

Restart Windows Audio Services

6. Hardware Issues

Cause: No sound output can be caused by loose or incorrectly connected audio wires.

Solution: Check that your speakers or headphones are properly plugged and that all wires are securely fastened.

7. Windows Updates

Cause: Outdated operating systems may be missing critical updates, such as bug fixes for audio-related issues.

Solution: Keep Windows current by installing the most recent updates from the Settings program.

Update Windows

8. Third-party Preferences

Cause: Some third-party software, particularly antivirus and security tools, may interfere with audio playback.

Solution: Disable third-party security software temporarily and see whether the problem persists. If it does, you should think about altering the settings of these programs.

9. Media Player Settings

Cause: The cause of sound problems may be incorrect media player settings.

Solution: Check the audio settings in the media player and make sure the proper audio output device is selected.

Windows Media Player Audio Output settings

10. Default Playback Device

Cause: If a wrong playback device is specified as the default, the sound may be delivered to a device that is not connected or operating properly.

Solution: Open the Sound settings and confirm that the correct playback device is correctly chosen as the default one.

Part 2. FAQs

Can I play a video continuously in Windows Media Player?

Yes, you can play a video in Windows Media Player indefinitely. The repeat feature in Windows Media Player allows you to play or view a video several times.

Why are videos muted?

1. Copyrighted content: Videos with copyrighted music can be muted.
2. Browser issues: Outdated browsers, conflicting extensions, or corrupted cache may cause audio playback problems.
3. Autoplay: Most browsers automatically mute autoplay videos.
4. App settings: If a specific app has sound issues, check its settings to ensure sound is enabled.

Does Windows Media Player play AVI videos?

Yes, Windows Media Player (WMP) is capable of playing AVI (Audio Video Interleave) videos natively.


It is frustrating to find your Windows Media Player getting sound playback issues, but understanding the causes and implementing the appropriate solutions can help you regain control over your audio playback. This article discloses the 10 causes and provides the solutions to fix audio not playing on Windows Media Player to help you tackle this sound problems effectively on Windows 10/11. If you think this post is helpful, do not hesitate to share with more.

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